Please note that the General Sales Conditions displayed here have been translated from the French version by Google Translate.
Only the French version is authentic, as well as the laws in force in France, quoted or not in the present document.
1. Preliminary information
1.1 Legal notices
bijou.lablanchehermine.bzh is edited by the company "Julien Lecocq" having Siren 791 782 279 & NAF 7410Z and domiciled in Quimperlé F29300, 7 rue Isole.
La Blanche Hermine is its commercial brand.
La Blanche Hermine can be reached by:
- phone at +33 6 51 66 60 90,
- email to bijou@lablanchehermine.bzh,
- postal mail at 7 rue Isole, F29300 Quimperlé.
bijou.lablanchehermine.bzh is hosted by the company OVH (SAS with a capital of 10,069,020 Euros, whose registered office is located at 2 rue Kellermann, 59100 Roubaix, France, registered with the RCS of Lille under number 424 761 419 00045, https://www.ovh.com).
The publication director and responsible for writing this site is Julien Lecocq.
1.2 Object
Jewelry La Blanche Hermine is an online store selling jewelry with a historical / symbolic theme and various related accessories. It is open and free to any internet user.
1.3 Acceptance of the general conditions
Ordering a product on bijou.lablanchehermine.bzh implies acceptance of all of these general conditions. The user acknowledges the same fact having fully understood and waive its own conditions. This acceptance will consist in ticking the box corresponding to the following sentence: "I acknowledge having read and accepted the general conditions of sale and use of the site. "
This fact of checking the box will be deemed to have the same value as a handwritten signature. The user recognizes the proof value of La Blanche Hermine's automatic recording systems and, unless he provides proof to the contrary, he renounces to contest them in the event of a dispute.
The acceptance of these general conditions supposes on the part of Internet users that they have the necessary legal capacity for this, or failing that they have the authorization of a tutor or curator. they are incapable of their legal representative if they are minors, or that they hold a mandate if they act on behalf of a legal person.
2. Description of the purchasing process
The availability of products is indicated on the site, in the description of each item.
In order to place an order, the user can select one or more objects and add them to his basket. When his order is complete, he can access his basket by clicking on the button provided for this purpose on each page of the site, at the top right.
By consulting his basket, the user will be able to check the number and the nature of the items he has chosen and will be able to check their unit price as well as the overall price of the order. He will also be able to delete one or more items from his basket.
In this summary, the customer will also be informed whether he has the right to exercise his right of withdrawal or not and the deadlines which apply.
If his order suits him and he wishes to validate it, the user can click on the validate button, he will then access a form in which he can either enter his login details if he already has one, or register on the site by completing the form presented to it, with personal information concerning it.
As soon as he is connected or after he has completed the form perfectly, the user will be invited to check or modify his delivery and billing details then will be invited to make his payment by being redirected for this purpose on the secure payment interface.
Once the payment has been received by La Blanche Hermine, the latter undertakes to acknowledge receipt to the customer by electronic means, within a maximum of 1 working day (the workshop hours are mentioned on the page To About).
Likewise and within the same deadlines, La Blanche Hermine undertakes to send the customer an email summary of the order and confirming the processing, also including all the information relating to the order, the products ordered and upon delivery.
3. Prices
The prices indicated on the site are understood in Euros, all taxes included, excluding delivery costs. These prices can be modified at any time by La Blanche Hermine, the prices displayed are only valid on the day of the order and have no effect for the future.
The delivery costs will, in any event, be indicated to the customer before any payment and relate only to deliveries made in the countries listed.
Deliveries made outside the European Union are exempt from VAT. However, in the event of delivery outside European customs territory (countries outside the EU, French overseas departments and territories, etc.), the customer is informed that customs duties and other taxes may be payable. The necessary formalities and the payment of said duties and taxes are not the responsibility of La Blanche Hermine and will in any event be borne by the customer. It is therefore the responsibility of the customer to verify all these data as well as the possibilities of importing the product with the competent authorities of the country of delivery, before any order.
4. Retention of title clause
The products sold remain the property of the seller until full payment of their price, in accordance with this retention of title clause. The risks are transferred to the buyer from the delivery.
5. Payment information
The user can place an order on bijou.lablanchehermine.bzh and pay by the following means of payment:
- bank card,
- bank transfer,
- check (payment limit 50 €).
Credit card payments are made using secure transactions provided by a bank intermediary. In the context of bank card payments, La Blanche Hermine does not have access to any data relating to the user's means of payment. Payment is made directly to the bank.
In the event of payment by check or bank transfer, the delivery times defined in the article below only begin to run from the date of receipt of payment by La Blanche Hermine, the latter being able to provide proof by any means.
La Blanche Hermine only provides dematerialized invoices. As soon as your payment is validated, the invoice is available on your account.
6. Delivery
6.1 Deadline
Orders are delivered according to the means selected during the finalization of the order. The shipment will be made within three working days from the receipt of the full price corresponding to the order.
Certain products or certain order volumes may nevertheless justify a higher delivery time, this will be expressly mentioned for the attention of the customer during the validation of the order by La Blanche Hermine.
6.2 Delivery error and apparent defect
The customer undertakes to check the conformity of the product with his order upon delivery. Any delivery error in relation to the order or apparent defect must be the subject of a complaint within three clear days from delivery. After this period, the product will be deemed to have been approved by the customer, who will no longer be able to claim a delivery error or an apparent defect.
6.3 Damage and partial loss
In the event of delivery of a manifestly and visibly damaged package, it is up to the customer to refuse it in order to benefit from the guarantee offered by the carrier. The customer must also inform La Blanche Hermine without delay, so that a new package can be prepared for him, and then dispatched upon receipt of the damaged package in return. In such a case, the delivery times indicated above in these general conditions will no longer apply.
Likewise, the customer must refuse any incomplete package or package containing damaged items. Indeed, in accordance with article L 133-3 of the Commercial Code, the reception of the transported objects extinguishes any action against the carrier for damage or partial loss if within three days, not including holidays, which follow that of this receipt, the recipient has not notified the carrier, by registered letter, of his reasoned protest. Failing to complete this formality, the customer cannot be compensated.
7. Consumer rights provisions
7.1 Customer service
La Blanche Hermine customer service is available:
- during the opening hours of the workshop (mentioned on the page About us ),
- by phone at +33 6 51 66 60 90,
- by email to bijou@lablanchehermine.bzh,
- by post to 7 rue Isole, F29300 Quimperlé.
La Blanche Hermine undertakes to respond to all contact within three working days.
7.2 Right of withdrawal
In accordance with the legislation in force, consumers have a period of fourteen calendar days from the date of receipt of the package to request an exchange or refund. This period expired, they no longer have this right of withdrawal. When this period expires on a weekend, public or non-working day, it is extended until the next working day.
To ensure proper management of returns, the customer is invited to report the return to customer service beforehand, specifying the order number and requesting either a refund or an exchange.
The customer must then return the package at his expense to the following address: La Blanche Hermine, 7 rue Isole, F29300 Quimperlé, accompanied by the letter requesting either a refund or an exchange.
In accordance with the provisions of article L121-20-2 of the Consumer Code, consumers can in no case claim to exercise any right of withdrawal for orders of all products made according to consumer specifications or clearly personalized.
All returns must be made complete (packaging, instructions, accessories, copy of the invoice) and the returned products must be in perfect condition for resale, they must not be soiled or damaged (due to their use).
All returns must be sent with a tracking number.
7.3 Late delivery
Any delay in delivery of more than seven days may result in the resolution of the sale on the initiative of the consumer, on simple written request from him, sent by registered letter with request for acknowledgment of receipt. The consumer will then be reimbursed for the sums incurred by him when ordering.
This clause is not intended to apply if the delay in delivery is due to the fact of the customer or to a case of force majeure, beyond the control of La Blanche Hermine.
In such a case, the customer agrees not to pursue legal action against the site and its publisher and renounces to avail himself of the resolution of the sale provided for in this article.
8. Guarantee of products purchased on this site
All the products sold on this site are marketed in compliance with the laws and regulations in force and thus benefit from all the titles necessary for their placing on the market. The compulsory displays required by the laws and regulations in force will be made on the site and in the description of each article.
The products sold on bijou.lablanchehermine.bzh benefit from the legal guarantee of hidden defects provided for in article 1641 is following the civil code and the legal guarantee of conformity of article L211-5 of the consumer code . In order to exercise one of these guarantees, it is the customer's responsibility to contact La Blanche Hermine customer service.
The hidden defect being a defect of the thing which, under normal conditions of use, makes it unfit for the use for which it is intended and the obligation of conformity being understood as the delivery of the thing contractually agreed , La Blanche Hermine is notably not responsible for the normal wear and tear of the products, their poor maintenance, accidental damage or resulting from an abnormal use of the products.
In particular, the articles produced and marketed by Blanche Hermine being mainly jewelry and accessories, consisting of easily breakable products, such as glass or metal, their use in a context likely to deteriorate them is considered to be a use. abnormal, especially in the context of the practice of activities generating shocks (including sports) or in contact with solvents (including water).
8.1 After-sales service and repairs
La Blanche Hermine ensures the repair of its articles, or their replacement according to availability.
The customer must contact La Blanche Hermine to present the problem encountered and receive a quote presenting the repair / replacement and shipping costs, as well as the payment terms.
9. Personal space
9.1 Creation
The creation of a personal space is a prerequisite for any order from a user on this site. To this end, the user will be asked to provide a certain amount of personal information. The user undertakes to provide exact information under penalty of termination of the contract on the initiative of La Blanche Hermine and deletion of the customer account.
Certain information will be deemed essential for the conclusion of the contract and its collection will be essential for the creation of personal space and for the validation of the conclusion of the contract. The refusal by a member to provide this information will prevent the creation of the personal space as well as, incidentally, the validation of the order.
9.2 Operation
This space allows the user to consult all of his orders placed on the site, to follow the delivery of purchased goods or to subscribe or unsubscribe from the La Blanche Hermine newsletter.
If the data contained in the personal space section were to disappear following a fortuitous event, a technical breakdown or a case of force majeure, La Blanche Hermine's responsibility could not be engaged, these information having no probative value but only an informative character. La Blanche Hermine undertakes, however, to securely store all the contractual elements the conservation of which is required by law or regulations in force.
La Blanche Hermine reserves the exclusive right to delete the account of any user who has contravened these general conditions (in particular but without this example being of any exhaustive nature, when the user has knowingly provided incorrect information , when registering and setting up your personal space) or any account that has been inactive for at least one year. Said deletion will not be likely to constitute damage for the excluded user who will not be able to claim any compensation for this fact.
This exclusion is not exclusive of the possibility for La Blanche Hermine to take legal action against the user, when the facts have justified it.
9.3 Password
When creating the personal space, the user is invited to choose a password. This password guarantees the confidentiality of the information contained in its "my account" section and the user therefore refrains from transmitting or communicating it to a third party. Otherwise, the site cannot be held responsible for unauthorized access to a member's account.
La Blanche Hermine does not have access to the user's password.
10. Newsletter - Newsletter
By checking the box provided for this purpose or by expressly giving their agreement to this end, users accept that La Blanche Hermine may send them, at a frequency and in a form that it will determine, a newsletter (letter d 'information) which may include information relating to its activity.
When the user ticks the box provided, he agrees to receive commercial offers from La Blanche Hermine for products and services similar to those ordered.
Subscribed users will be able to unsubscribe from the newsletter by clicking on the link provided for this purpose, present in each of the newsletters.
11. Data Protection Act of January 6, 1978
11.1 General, purpose, duration
Internet users have the freedom to provide personal information about them. The provision of personal information is not essential for navigation on the site. However, registration on this site requires the collection, by La Blanche Hermine, of a certain number of personal information concerning Internet users. Internet users who do not wish to provide the information necessary to create a personal space will not be able to place an order on this site.
The data collected is necessary for the proper administration of the services offered on this site as well as for compliance with its contractual obligations by La Blanche Hermine. This data is kept in this unique quality, and La Blanche Hermine undertakes not to use it in another framework, nor to transmit it to third parties, except with the express agreement of the users or cases provided for by law.
The contact details of all users registered on this site are saved for a period of one year, a reasonable period necessary for the proper administration of the site and for normal use of the data. These data are kept under secure conditions, according to current technical means, in compliance with the provisions of the Data Protection Act of January 6, 1978.
11.2 Right of access, rectification and opposition
In accordance with the latter, users have a right of opposition, interrogation, access and rectification of the data they have provided. For this, they just need to make a request to La Blanche Hermine, by formulating it by email or post to the addresses of La Blanche Hermine mentioned at the top of these general conditions.
The personal data collected is subject to computer processing and is exclusively reserved for La Blanche Hermine. The data controller is Mr. Julien Lecocq, whose contact details are given at the top of these general conditions.
The personal data collected is not subject to any transfer abroad.
11.3 IP address
La Blanche Hermine reserves the right to collect the public IP (Internet Protocol) address of all Internet users. The collection of this IP address will be done anonymously, it will be kept for the same duration as the personal information and will only be used to allow proper administration of the services offered on this site. The IP address corresponds to a series of separate numbers of dots allowing the unique identification of a computer on the Internet.
La Blanche Hermine must communicate all personal data relating to an Internet user to the Police upon judicial requisition or to any person by order of the judge. The IP address of any user may be reconciled with the effective identity of the subscriber held by the ISP (internet service providers).
12. Cookies
12.1 General, purpose, duration
In order to allow all internet users optimal navigation on this site as well as better functioning of the various interfaces and applications, La Blanche Hermine may proceed to the implementation of a cookie on the user's computer station . This cookie makes it possible to store information relating to navigation on the site (date, page, hours), as well as any data entered by internet users during their visit (searches, login, email, password).
These cookies are intended to be kept on the user's computer for a variable period of up to 1 year, and may be read and used by La Blanche Hermine during a subsequent visit by the user to this site.
12.2 Right to object to the installation of the cookie
The user has the possibility of blocking, modifying the retention period, or deleting this cookie via the interface of his browser (generally: tools or options / privacy or confidentiality). In such a case, navigation on this site will not be optimized.
If the systematic deactivation of cookies on the user's browser prevents him from using certain services or functionalities provided by La Blanche Hermine, this malfunction cannot in any way constitute damage to the user who cannot claim no compensation as a result.
12.3 Deleting cookies
Internet users also have the option of deleting cookies previously present on their computer, by going to their browser menu provided for this purpose (generally, tools or options / privacy or confidentiality).
Such an action does not affect their browsing on this site, but makes users lose all the benefit provided by the cookie. In this case, they will have to enter all the information about them again.
13. Exemption from liability of La Blanche Hermine in the context of the execution of this contract
In the event of impossibility of access to bijou.lablanchehermine.bzh, due to technical problems or of all kinds, the customer will not be able to claim damage and will not be able to claim any compensation.
The unavailability, even prolonged and without any limiting duration, of one or more products, cannot constitute a prejudice for the users and can in no way give rise to the award of damages on the part from La Blanche Hermine.
The composition of the products is indicated in the descriptive sheet of each article, it is therefore up to any interested person to ensure that the products do not present a medical contraindication against it. Jewelry with magnetic parts (clasps, etc.) is not recommended for people wearing a pacemaker, as well as pregnant or breastfeeding women.
The visual representations of the products published on this site are guaranteed by La Blanche Hermine as faithful to reality in order to meet its information obligation. However, in the current state of the art, the rendering of these representations in particular in terms of colors or shape may vary considerably from one computer station to another or differ from reality depending on the quality of the graphic accessories and the screen or depending on the resolution of the display. These variations and differences can in no case be attributed to La Blanche Hermine, which cannot in any case be held liable for this fact.
The products sold on this site being marketed in accordance with the legislative and regulatory provisions in force in France, La Blanche Hermine cannot therefore be held responsible for non-compliance with the regulatory and legislative provisions in force in other countries.
The hypertext links on this site may refer to other websites and La Blanche Hermine cannot be held liable if the content of these sites contravenes current legislation. Likewise, La Blanche Hermine cannot be held liable if the visit by the user of one of these sites causes it harm.
14. Intellectual property rights relating to the elements published on this site
14.1 Intellectual property
The images, logos and patterns of La Blanche Hermine articles are wholly or partly inspired by period elements (manuscripts, coins, engravings, etc.), original creations, illustrations with the explicit agreement of their respective authors. , under license CC / GNU except non-commercial use, or of the public domain (art. L123-1 of the Code of the intellectual property).
All the elements constituting this site belong to La Blanche Hermine or their right to use has been acquired by La Blanche Hermine. As such, they are protected by intellectual property law.
14.2 Copyright
For any item whose motif was made from an artist's creation and sold via this site or in a workshop, La Blanche Hermine pays the author a commission of an amount proportional to the sale price of the article fixed by La Blanche Hermine.
If the artist orders such an article, this copyright commission will also be refunded and an additional discount will be applied. In the event of a resale of these pieces by the artist, he will be free to set his prices.
The amounts of copyright and personal discount rights are fixed during the service agreement between La Blanche Hermine and the artist.
14.3 Service exceptions
La Blanche Hermine realizing articles commissioned by third parties, artists or craftsmen, it is up to them to make sure that the elements used for the making of these specific pieces respect copyright and legislation in force on this subject.
It is not the responsibility of La Blanche Hermine to carry out these verifications and, considered the good faith placed in its sponsors, any responsibility for infringement of respect for copyright will be declined.
14.4 Protection & prosecution
Internet users acknowledge that in the absence of explicit written authorization, any total or partial copy and any dissemination or use of one or more elements of this site, even modified, may give rise to legal proceedings carried out against them by La Blanche Hermine or its assigns.
This protection will relate to all the textual and graphic contents of the site, but also on its structure, on its name, its graphic charter or the objects which are offered there for sale.
15. Modification of the General Conditions of Sale
These General Conditions of Sale can be modified at any time by La Blanche Hermine.
The general conditions of sale applicable to the user are those in force on the day of his order or his connection to this site.
La Blanche Hermine undertakes to store all of its old versions and to send them to any user who requests them.
16. Applicable law and competent courts
These general conditions are subject to the application of French law and the exclusive jurisdiction of French courts.
The language of the contract is French.
17. Amicable settlement of disputes
Unless provisions of public order, any litigation which could arise within the framework of the execution of these general conditions could before any legal action be subjected to the appreciation of La Blanche Hermine with a view to an amicable settlement.
It is expressly reminded that requests for amicable settlement do not suspend the time limits for bringing legal actions.
18. Severability
If one of the clauses of these General Terms and Conditions of Sale were to be declared null by a court decision, this nullity cannot lead to the nullity of all the other clauses, which would continue to have their effect.
19. Nullity
The fact that La Blanche Hermine does not temporarily or permanently take advantage of one or more clauses of these General Terms and Conditions of Sale will in no way constitute a waiver of the right to avail themselves of the rest of the General Terms and Conditions of Sale.